Mechanics of Agents Part 2 – Test Your Recall

Mechanics of Agents Part 2 – Test Your Recall

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Question 1 of 6

1. Question
What distinguishes agents from traditional deterministic features in Salesforce?
- Agents are probabilistic features, meaning their outcomes depend on configuration rather than being guaranteed.
- Agents always perform actions in the same predictable manner.
- Agents work exclusively on internal platforms.
- Agents are pre-programmed with fixed responses.
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Question 2 of 6

2. Question
Which of the following is NOT one of the five attributes of an agent?
- Memory
- Role
- Data
- Channels
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Question 3 of 6

3. Question
What does the “Data” attribute of an agent refer to?
- The information the agent needs to operate, including CRM data, external API inputs, and company knowledge.
- The user interface elements that guide agent interactions.
- The network resources the agent accesses during execution.
- The metadata generated by the agent’s actions.
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Question 4 of 6

4. Question
What is the primary purpose of guardrails within an agent’s configuration?
- To define what the agent can and cannot do, including enforcing security and preventing prompt injection.
- To provide a backup system in case the main action fails.
- To list all available data sources for the agent.
- To outline the communication protocols for third-party integrations.
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Question 5 of 6

5. Question
How do Standard Actions differ from Custom Actions in Agentforce?
- Standard Actions come pre-populated with essential elements for tasks, while Custom Actions are built to meet specific organizational needs.
- Standard Actions are only for external interactions, whereas Custom Actions are used internally.
- Standard Actions require extensive editing, while Custom Actions are fully automated.
- Standard Actions depend on third-party services, whereas Custom Actions operate independently.
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Question 6 of 6

6. Question
In the context of Agentforce, how does Einstein Copilot differ from other agents?
- Einstein Copilot is designed for internal users, requiring additional capabilities for internal channels, whereas other agents (like Service Agents) are configured for external users.
- Einstein Copilot can only execute Standard Actions, unlike other agents that support both Standard and Custom Actions.
- Einstein Copilot automatically manages all probabilistic outcomes, while other agents require manual intervention.
- Einstein Copilot is solely focused on deterministic tasks, whereas other agents integrate probabilistic features.
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