Generative AI has become a fundamental tech to the Salesforce ecosystem. Learning the fundamentals to this type of AI and how it affects the entire Salesforce platform is your ticket to success in your future as a Salesforce professional.

Bookmark this page! These are the key links you need to get started on your journey. Hit these trails and you will be well on your way to becoming an AI Specialist. In fact, a lot of this material is a part of the AI Associate certification! Find something below that intrigues you and get started.

When you’re ready to build actionable and marketable AI skills, sign up for the AI Force GPT Specialist program and learn AI (GPT) tools for Salesforce solutions!

Not all the trails below are specific to Generative AI. Salesforce is also training to their other important capabilities and considerations when talking about AI in the org. I’ve highlighted those that are geared more toward the Generative AI revolution.

Beginners:

Get Started with Artificial Intelligence – Discover AI’s capabilities, understand its foundational concepts, and leverage it to enhance your performance.

• • Artificial Intelligence Fundamentals – Gain an understanding of the fundamentals of artificial intelligence and the underlying technology that powers its impressive capabilities.

• • Generative AI Basics – Examine the ways in which AI leverages its comprehension of language to generate text, visuals, and audio.

• • Natural Language Processing Basics – Gain an understanding of Natural Language Processing (NLP) fundamentals, including tokenization and analysis of sentiment.

• • Data Analytics Fundamentals – Explore various data analytics categories and their practical applications in everyday scenarios.

• • Correlation and Regression – Acquire a deeper understanding of correlation and regression principles to enhance your data analysis skills.

• • Responsible Creation of AI – Eliminate bias in your data and algorithms in order to establish ethical AI systems within your organization.

Continue To Learn:

Drive Gen AI Within Your Organization – Discover typical Gen AI applications, choices for your Language Model (LLM), and strategies for managing AI-driven changes in your organization.

• • Generative AI for Organizations – Explore numerous potential applications of generative AI within your work processes.

• • Large Language Models – Understand the workings of large language models (LLMs) and explore the choices provided by Salesforce for these models.

• • Change Management for Organizations – Gain insights into effective approaches and recommended methods for facilitating organizational change management during the implementation of AI technology.

Prepare Your Data for AI – Explore the depths of the Einstein Trust Layer to improve data quality within your organization and maximize the effective utilization of datasets for a successful AI implementation.

• • Data Quality – Explore methods for evaluating and enhancing data quality within Salesforce.

• • Salesforce Data Cloud: Quick Look – Explore Data Cloud, the dynamic platform that brings the magic of real-time customer experiences to life.

• • Data Cloud-Powered Experiences – Utilize Data Cloud to craft customized, live interactions spanning Salesforce and other platforms.

• • Batch Data Transforms in Data Cloud: Quick Look – Enhance your experiences and insights driven by Data Cloud through effective data transformation.

• • Data and Identity in Data Cloud – Acquire a solid understanding of the core principles behind data mapping, identity resolution, and the creation of unified records.

• • The Einstein Trust Layer – Acquire a thorough grasp of the Einstein Trust Layer.

Get Started with Prompts and Prompt Studio – Maximize the benefits of AI by utilizing Prompt Studio.

• • Prompt Fundamentals – Create prompts that are highly efficient in eliciting optimal responses from generative AI.

• • Prompt Studio: Quick Look – Learn how Prompt Studio can help build, test, refine, and share prompt templates.

Implement Custom AI Solutions with the 3 Day Challenge – Get connected with the AI for Salesforce ecosystem and learn how to implement AI inside of a Flow.